• Electricity Service Suppliers’ Guide (PDF)

Individual chapters of the Electricity Service Suppliers’ Guide also are available (PDF):

• Table of Contents
• Chapter 1 — About This Guide
• Chapter 2 — Welcome to Our Restructured Marketplace
• Chapter 3 — Getting Started
• Chapter 4 — Maintaining or Changing the Business Relationship
• Chapter 5 — Scheduling Transmission for Direct Access
• Chapter 6 — Understanding PGE’s Distribution Services
• Chapter 7 — Conducting Electronic Business Transactions
• Chapter 8 — Acquiring Customer Historical Usage Data
• Chapter 9 — Enrolling End-Use Customers
• Chapter 10 — Understanding PGE’s Metering and Interval Meter Data
• Chapter 11 — Billing the End-Use Customers
• Chapter 12 — Billing the ESS
• Chapter 13 — Respecting Confidentiality in Communications
• Chapter 14 — Frequently Asked Questions
• Chapter 15 — For More Information
• Chapter 16 — Glossary

Version 12, revised March 2012